Privacy Policy

Privacy Policy — Answer Services NZ Ltd 

Last updated 

3 November 2025

1. Introduction 

Answer Services NZ Ltd (“Answer Services”, “we”, “us”, “our”) is committed to protecting the privacy of our customers, website users, suppliers, and anyone engaging with us. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the New Zealand Privacy Act 2020 and the 13 Information Privacy Principles. 

2. Who we are 

Answer Services NZ Ltd

PO Box 8785, Newmarket, Auckland 1149, New Zealand 

Phone: 0800 267 937 

Email: info@answers.co.nz 

You may contact our Privacy Officer for privacy‑related matters. 

3. What personal information we collect 

• Name and contact information 
• Organisation and role 
• Service usage and call records 
• Technical website data (IP address, device details) 
• Payment/billing info (if applicable) 
• Enquiry and correspondence data 

4. How we collect personal information 

• Directly from you (forms, calls, email, chat) 
• From your organisation (if you are a contact) 
• Automatically via our website (cookies, analytics) 
• From third‑party platforms we use 
• As otherwise permitted by law 

5. Why we collect personal information 

• To deliver call answering and communication services 
• To manage customer relationships and billing 
• To improve systems, analytics and service quality 
• To meet legal and regulatory obligations 
• For recruitment where relevant 

6. Software & service providers (SaaS) we use 

We use trusted cloud platforms to support our services, including: 

• HubSpot (CRM, forms, sales pipeline, contact management) 
• Dialpad (telephony, call recording) 
• ContactSuite (contact centre workflow) 
• Microsoft 365 (communication & secure file storage) 
• Google Analytics / Microsoft Clarity (website analytics) 

These platforms may store or process personal information offshore. We ensure appropriate contractual and legal safeguards. 

7. Disclosure of personal information 

We may share information with: 

• Approved service providers 
• Professional advisers 
• Government or legal authorities when required 
• Cloud service platforms listed in section 6 

We do NOT sell personal information. 

8. Overseas transfers 

Information may be transferred or stored outside NZ due to cloud systems. We ensure protections consistent with the Privacy Act 2020. 

9. Data security & retention 

We take reasonable steps to protect personal information against loss, unauthorised access or disclosure. We retain information only as long as required for lawful business or legal compliance. 

10. Access and correction 

You may request access to or correction of your personal information by contacting privacy@answers.co.nz. 

11. Notifiable privacy breaches 

If a breach is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner. 

12. Links to third‑party sites 

Our website may link to external sites. We are not responsible for their content or privacy practices. 

13. Changes to this policy 

We may update this policy and will post updates on our website. 

Cookie & Website Usage Notice 

Use of cookies 

We use cookies to improve website performance and user experience. 

Analytics 

We may use Google Analytics and Microsoft Clarity to collect anonymous usage data including IP address, device type, pages visited and referral sources. 

Consent 

By using this site, you consent to our use of cookies. You may disable them in browser settings.