ABOUT US

Founded in 1964, Answers has been at the heart of New Zealand customer connection for more than 60 years. From our earliest days, we’ve believed that technology should enable people - not replace them. That belief still guides us today.

We were the first to introduce an internationally recognised commercial call-centre platform to New Zealand, and the first to build a private mobile telecommunications network. Those milestones helped open up real competition in a state-controlled market - and set the foundation for the thriving communications industry we see today.

Who We Are Now

Today, Answers remains one of New Zealand’s most trusted and enduring outsourced contact-centre partners - proudly independent, locally owned, and relentlessly focused on people.

Across our dual 24/7 operations in Auckland and Christchurch, we combine human empathy with modern technology to deliver responsive, reliable support for clients across sectors - from local councils and government agencies to corporate and SME partners.

Every connection we make matters. Behind every call, chat, or message is a human story - and we’re here to make sure it’s heard.

What We Stand For

• Presence that matters - real people, right here in New Zealand, available every hour of every day.

• Technology that listens - smart platforms that enhance, not replace, genuine care.

• Partnership built on trust - more than six decades of stability, reliability, and long-term relationships.

• Resilience by design - two mirrored sites for true business continuity and nationwide coverage

Beyond New Zealand

While our roots run deep in Aotearoa, our reach extends across APAC - helping organisations large and small deliver exceptional customer experiences, wherever their customers are.