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PHONE HOTLINE: 0800 267 937
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PHONE HOTLINE: 0800 267 937
Talk To us
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CALL CENTRE SERVICES

Find the Right Call Centre Service for Your Business

Every organisation is unique. From small businesses and professional services to government departments, corporates, and not-for-profits, Answers has a solution to match - backed by trained New Zealand-based specialists.

Message Only  |  Reception Assist  |  Help Desk

Product Overview

Our services are built to fit the way your business or organisation works. From simple message-taking to full help desk escalation, each solution is designed to keep you connected, protect your reputation, and give you confidence that no call is ever left unanswered.

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Message Only

A straightforward service where we answer your calls, take clear messages, and deliver them to you promptly by email or SMS. Ideal for sole traders and small businesses who can’t afford to miss an enquiry.

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Reception Assist

Professional overflow support for your reception or customer service team. When your lines are busy or unattended, our trained operators answer on your behalf, transfer calls, or record messages in your brand’s tone.

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Help Desk

Comprehensive call handling with tailored scripts and escalation processes. Perfect for after-hours support, emergency response, or organisations needing consistent, round-the-clock service.

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GETTING STARTED

Getting started is simple

Up and running in days - with trained, New Zealand-based specialists on your front line. We handle the heavy lifting so you can start seeing the benefits fast.

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Step 1 - Quick Discovery

We learn about your callers, hours, ambitions and goals, and recommend the right service (Message Only, Reception Assist, or Help Desk).
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Step 2 - Tailored Setup

We craft your greeting and scripts, set escalation paths and after-hours rules, and confirm reporting and security preferences.
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Step 3 - Pilot & Go live

We run a short pilot, fine-tune from your feedback, then switch on - 24/7 if needed.
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Step 4 - Measure & Improve

You’ll see clear monthly reporting on what matters most (first-call resolution, time-to-answer, customer satisfaction, triage accuracy). We iterate with you.
WHAT OUR CLIENTS SAY ABOUT US

Testimonials

“When you head on out to the Moon, in very short order, and you get a chance to look back at the Earth, that horizon slowly curves around in upon himself, and all of sudden you're looking at something that is very strange, but yet is very, very familiar, because you're beginning to see the Earth evolve.”
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Gene CernanAstronaut
”It seems to me that the natural world is the greatest source of excitement; the greatest source of visual beauty; the greatest source of intellectual interest. It is the greatest source of so much in life that makes life worth living.”
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David AttenboroughNatural Historian

Why Choose Answers

Maximise Your Connections
Every valuable client interaction is professionally handled, capturing leads and building trust.
Fast Escalation
Urgent issues reach the right person immediately, routine ones don’t slow you down.
Professional First Impression

A friendly NZ voice greets every caller in your brand’s tone.
Secure & Compliant
Calls handled safely in New Zealand with dual-site continuity.
Transparent Value

Predictable pricing and clear reporting you can trust.
Peace of Mind
Always on. Always human. Always accountable.
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Let’s Make Every Call Count

Leave your details and we’ll design a tailored solution for your business.

Request a Bespoke Quote