New Zealand’s Premier Outsourced Call Centre

If your staff is constantly distracted or dropping important leads, transitioning to an outsourced call centre could be your best move.

At Answers, we provide a premium outsourced call centre experience where every interaction is managed by a professional, New Zealand-based specialist. Whether you require overflow assistance, after-hours support, or a comprehensive virtual reception, our team ensures your business captures every lead while providing a superior customer journey.

Stop missing calls today.

Key Benefits

Why Choose Answers As Your Outsourced Call Centre

Never Miss a Call

Every call answered. Every opportunity captured.

Fast Escalation

Urgent issues reach the right person immediately, routine ones don’t slow you down.

Professional First Impression

A friendly NZ voice greets every caller in your brand’s tone.

Secure & Compliant

Calls handled safely in New Zealand with dual-site continuity.

Transparent Value

Predictable pricing and clear reporting you can trust.

Peace of Mind

Always on. Always human. Always accountable.

OUR SERVICES

An Outsourced Call Centre for Every Business

From simple message capture to full after-hours escalation, our services cover the full spectrum of call handling needs. Whether it’s eliminating missed calls, protecting your reputation, or keeping operations moving when it matters most, Answers has a solution designed to fit your business.

MESSAGE ONLY

Get the attention of your target audience using and optimizing the right content strategy.

Explore Service

RECEPTION ASSIST

Get the attention of your target audience using and optimizing the right content strategy.

Explore Service

HELP DESK

Get the attention of your target audience using and optimizing the right content strategy.

Explore Service

HOW WE HELP YOUR BUSINESS

Who Uses Outsourced Call Centres?

From healthcare providers and government agencies to trades, corporates, professional services and SMEs - we support organisations of every size and type. No matter your sector, Answers ensures your callers are heard, cared for, and connected to the right support.

HEALTHCARE

Fast escalation and compassionate call handling for patients, families, and staff.
COUNCILS & GOVERNMENT

Secure, compliant call management that protects data and reputation.
CORPORATE & ENTERPRISE

Brand-consistent reception and transparent reporting at scale.
TRADES & SERVICES

After-hours cover and urgent job escalation to keep work flowing.
PROFESSIONAL SERVICES

Professional first impressions for law firms, accountants, and consultancies.
SMEs

Affordable safeguard against missed calls, protecting your reputation.

GETTING STARTED

Getting started is simple

Using an outsourced call centre takes just minutes to set up.

Step 1 - Quick Discovery

We learn about your callers, hours, ambitions and goals, and recommend the right service (Message Only, Reception Assist, or Help Desk).

Step 2 - Tailored Setup

We craft your greeting and scripts, set escalation paths and after-hours rules, and confirm reporting and security preferences.

Step 3 - Pilot & Go live

We run a short pilot, fine-tune from your feedback, then switch on - 24/7 if needed.

Step 4 - Measure & Improve

You’ll see clear monthly reporting on what matters most (first-call resolution, time-to-answer, customer satisfaction, triage accuracy). We iterate with you.

What our client said

Testimonials

When our Auckland Duty didn’t know what to do with a Northland callout, your operator showed initiative and thank you so much for this. Good work and thank you for using your initiative and looking that up. If it were not passed at all, we would have been stuck.

Karen, Mobil DargavilleLaser Plumbing

You guys are just amazing. Years roll by and it’s just so great to have you as our team.

Ardmore Airport

Waikato Pump Services have been with Answer Services since 17 July 2017. Adam (owner) is pretty chuffed with the service. This works better than any system they have ever had. There is no dropping the ball at their end anymore and that’s really important leading into Spring.

KarenWaikato Pump Services

New Zealand’s Premier Outsourced Call Centre

Trusted by leading New Zealand businesses including:

Why Choose Answers As Your Outsourced Call Centre

An Outsourced Call Centre for Every Business

Who Uses Outsourced Call Centres?

HEALTHCARE

COUNCILS & GOVERNMENT

CORPORATE & ENTERPRISE

TRADES & SERVICES

PROFESSIONAL SERVICES

SMEs

Getting started is simple

Testimonials

Let’s Make Every Call Count