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Choosing the Best Outsourced Call Centre Company

 

Helping Kiwi Businesses Since 1964

Join thousands of Kiwi businesses who rely on Answers NZ as their outsourced call centre company

Vector-5-1 24/7 CALL ANSWERING & SUPPORT  
Vector-3 100% LOCALLY BASED WITH KIWI ACCENTS  
Vector-4 INDEPENDENT & LOCALLY OWNED  

If your team is struggling to keep up with incoming volume, it may be time to look at outsourced call centre companies.

At Answers, we stand out among outsourced call centre companies by providing skilled, New Zealand based specialists for every interaction. Whether you require help with high call volumes, after-hours support, or a complete virtual front office, our team ensures your business captures every lead and provides a premium experience for every caller.

Keep your business responsive and professional.

YOU ARE IN GOOD COMPANY

Trusted by leading New Zealand businesses including:

Key Benefits

Why Choose Answers As Your Outsourced Call Centre Company

Never Miss a Call
Every call answered. Every opportunity captured.
Fast Escalation
Urgent issues reach the right person immediately, routine ones don’t slow you down.
Professional First Impression

A friendly NZ voice greets every caller in your brand’s tone.
Secure & Compliant
Calls handled safely in New Zealand with dual-site continuity.
Transparent Value

Predictable pricing and clear reporting you can trust.
Peace of Mind
Always on. Always human. Always accountable.
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OUR SERVICES

An Outsourced Call Centre Company for Every Business

From simple message capture to full after-hours escalation, our services cover the full spectrum of call handling needs. Whether it’s eliminating missed calls, protecting your reputation, or keeping operations moving when it matters most, Answers has a solution designed to fit your business.

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MESSAGE ONLY
Get the attention of your target audience using and optimizing the right content strategy.

Explore Service
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RECEPTION ASSIST
Get the attention of your target audience using and optimizing the right content strategy.

Explore Service
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HELP DESK

Get the attention of your target audience using and optimizing the right content strategy.

Explore Service
HOW WE HELP YOUR BUSINESS

Who Uses Outsourced Call Centre Companies?

From healthcare providers and government agencies to trades, corporates, professional services and SMEs - we support organisations of every size and type. No matter your sector, Answers ensures your callers are heard, cared for, and connected to the right support.

  • Doctor

    HEALTHCARE

    Fast escalation and compassionate call handling for patients, families, and staff.
  • Beehive

    COUNCILS & GOVERNMENT

    Secure, compliant call management that protects data and reputation.
  • TS657599_s

    CORPORATE & ENTERPRISE

    Brand-consistent reception and transparent reporting at scale.
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    TRADES & SERVICES

    After-hours cover and urgent job escalation to keep work flowing.
  • professional services

    PROFESSIONAL SERVICES

    Professional first impressions for law firms, accountants, and consultancies.
  • SME

    SMEs

    Affordable safeguard against missed calls, protecting your reputation.
GETTING STARTED

Getting started is simple

 Using an outsourced call centre company takes just minutes to set up. 

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Step 1 - Quick Discovery

We learn about your callers, hours, ambitions and goals, and recommend the right service (Message Only, Reception Assist, or Help Desk).
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Step 2 - Tailored Setup

We craft your greeting and scripts, set escalation paths and after-hours rules, and confirm reporting and security preferences.
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Step 3 - Pilot & Go live

We run a short pilot, fine-tune from your feedback, then switch on - 24/7 if needed.
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Step 4 - Measure & Improve

You’ll see clear monthly reporting on what matters most (first-call resolution, time-to-answer, customer satisfaction, triage accuracy). We iterate with you.
What our client said

Testimonials

 When our Auckland Duty didn’t know what to do with a Northland callout, your operator showed initiative and thank you so much for this. Good work and thank you for using your initiative and looking that up. If it were not passed at all, we would have been stuck. 
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Karen, Mobil DargavilleLaser Plumbing
You guys are just amazing. Years roll by and it’s just so great to have you as our team.
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Ardmore Airport
 Waikato Pump Services have been with Answer Services since 17 July 2017. Adam (owner) is pretty chuffed with the service. This works better than any system they have ever had. There is no dropping the ball at their end anymore and that’s really important leading into Spring. 
Waikato Pump Services Logo
KarenWaikato Pump Services
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Let’s Make Every Call Count

Leave your details and we’ll design a tailored solution for your business.

Talk to us for a bespoke quote