Call Centre Services
Are your calls overflowing? Is your business making the most of each and every enquiry, both day and night? Our call centre & telephone answering services are open 24/7, offering a welcoming, friendly and professional team to handle your business enquiry, whatever the call volumes.
Let Answers enhance your company image, maximise call capture and increase customer satisfaction. We’re simply there when the phone rings, every time.
Help Desk
Offered in specific packages (see below), Help Desk offers every aspect of Answers technology in creating the perfect service solution.
Answered in your company or trading name, your Answers professional will interpret the caller’s need and utilise a range of solutions including databases, knowledge tree's, website access, GPS tracking, call escalation, rosters, call transfers and adjustable time zones to assist the caller to achieve their objective.
Packages include
- Short term
- Over flow
- Business day
- After hours
- Service desk
- Emergency response
- 0800/0508 calls
- Product recall
- TV/Radio/Media